Healthwatch invites you to a ‘Meet and Greet’ drop–in event between 1pm and 3pm at the Civic Centre, Committee Room 2 on Friday 18 March 2016, to inform you of changes that are occurring in the delivery of Healthwatch in the City.
As you may be aware, Healthwatch is the statutory local service that acts as the consumer champion of the people of Wolverhampton in the planning and delivery of health and social care services in the City. It is commissioned by the City of Wolverhampton Council and for the past three years, this service has been delivered by Healthwatch Wolverhampton (HWW), a Community Interest Company (CIC) set up in 2013.
Following an open tender exercise led by the Council, the contract to deliver the service from April 2016 has been awarded to Engaging Communities Staffordshire (ECS), a not for profit CIC that already delivers the Healthwatch service for people in Staffordshire.
ECS and HWW are now working closely together to ensure a smooth transition over the coming weeks and months.
Our aim is to ensure that the good work carried out over the past three years in Wolverhampton is continued and developed to ensure a strong patient and service user voice helping providers and commissioners to support continuous improvement.
Whilst ECS are conducting a review of governance, they have a firm commitment to have a strong and influential Healthwatch Wolverhampton Board in place, made up of local people and taking forward the health and social care issues that are most important to the people of the City. In the interim Robin Morrison, Chair of ECS and a resident of Wolverhampton will represent the new service as and when appropriate, until a refreshed Healthwatch Wolverhampton Advisory Board is in place.
To ensure continuity Donald McIntosh, Chief Officer, will remain in post along with the rest of the staff team transferred over to ECS. They will be supported by Jan Sensier, Chief Executive of ECS. They will continue to deliver the service from a base within Wolverhampton.
To enable you to meet with ECS and learn more about these changes, you are invited to a short drop-in event at the Civic Centre, Committee Room 2 on Friday 18 March between 1pm and 3pm. Councillor Elias Mattu, the City of Wolverhampton Council’s Cabinet Member for Adults, will be attending from 1.30pm – 2.30pm and will be pleased to meet with you then.
From 1st April 2016, Jan Sensier and Donald McIntosh will be planning a series of visits to key stakeholders to support the development of the future work programme for Healthwatch. In the meantime, should you have any questions about the transition, please do not hesitate to contact either Arko Sen, current Chair of Healthwatch Wolverhampton and Healthwatch Wolverhampton CIC, Donald McIntosh, Healthwatch Wolverhampton Chief Officer, or Jan Sensier, Chief Executive, ECS. All contact details are shown below.

Arko Sen ChairArkoSen@healthwatchwolverhampton.co.uk
01902 426271

Donald McIntosh dmcintosh@healthwatchwolverhampton.co.uk
01902 426271

Robin Morrison robin.morrison@ecstaffs.co.uk
01785 221701

Jan Sensier jan.sensier@ecstaffs.co.uk
01785 221700
Kathy Roper kathy.roper@wolverhampton.gov.uk
01902 551734

Yours faithfully,

Arko Sen
Chair
Healthwatch Wolverhampton

Robin Morrison
Chair
Engaging Communities Staffordshire

Kathy Roper
Commissioning Team Manager – Disabilities and Mental health
City of Wolverhampton Council

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