Access Law

Since the Disability Discrimination Act (1995),
and its update the Equality Act (2010) came into force,
there have been legal standards required of all
building and services available to the public.

There have been few cases to enforce this, because it is
very costly to take a company or service provider to court,
but cases that have been successful are on this page.
Once a case has been decided by the Courts, it becomes
legal precedent, so you can use it as an example when you
are negotiating improved access with a service provider.

There are other guides to help you with this on our
access publications page>>

FirstGroup Plc v Paulley

The Court held that FirstGroup’s policy of requiring a driver just to request a non-wheelchair user to vacate the space without taking any further steps was unjustified under the Equality Act. Where a driver who has made such a request concludes that a refusal is...

Access to your Bank

In 2009 an electiric wheelchair user in sheffield too his bank _ RBS to court. He held his account at their main branch in Sheffield. It had a stepped entrance so he asked them to install a lifr. The Bank said that since he could do his banking elsewhere (other RBS...

Accessible websites

if your website does not meet certain design standards, then you could be sued for discrimination. The RNIB took 2 cases to Court to get some clairity on the law, but both were settled out of Court, so we are no clearer. In the mean time, guidance on accessible...

Rahmen v Birmingham City Council

This case was about a council removing funding for a service which provided free advice to the local community on a variety of matters. Rahmen et al applied for a judicial review on the basis that the Council failed to meet its public sector equality duty, because...


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