In 2009 an electiric wheelchair user in sheffield too his bank _ RBS to court.
He held his account at their main branch in Sheffield. It had a stepped entrance so he asked them to install a lifr.
The Bank said that since he could do his banking elsewhere (other RBS branches in Sheffield) they were not required to make any further reasonable adjustments.
The Bank appealed against the original Judge’s decision that they were required to put in a platform lift, and lost on appeal.
This case is significant because there were other accessible branches, but not near and not where the person held his account. It is possible that other large and profitable organisations with multiple venues in one area, would similarly be required to make the said adjustment.
You can find out more detail on the case here>>